Overview
What is Crazy Egg?
Crazy Egg is a heat map web analytics product.
Excellent tool to analyse user behavior
Competitive Pricing, hard to know what we're paying for, though
Great Tool for Growing Businesses
Cool tool in improving your User Experience
Crazy Egg Review from an Internet Entrepreneur
Crazy Egg will bright your users mouse
Great for customer insight
Get Deep Insight into User Activity
Great for qualitative data collection!
Your best friend for optimizing your website!
Want to learn how your website isn't working for you and how to improve it? Check out Crazy Egg.
CrazyEgg Review
My view on Crazy Egg
Go crazy without getting egg in your face
Very powerful
Pricing
Crazy Egg
$24.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Crazy egg heat map analytics demo
Crazy Egg Demo
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crazy Egg?
Crazy Egg Video
Crazy Egg Integrations
Crazy Egg Competitors
Crazy Egg Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
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Reviews and Ratings
(126)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Crazy Egg has become an invaluable tool for analyzing user behavior and making informed design decisions. Users across various departments, including marketing, design, and front-end development, have relied on Crazy Egg to gather insights for high-level decisions on websites and landing pages. The platform's heatmapping capabilities provide quantitative data on user engagement, allowing teams to optimize pages and improve the overall user experience. Crazy Egg's unique confetti tool has been particularly praised for its ability to identify popular and unpopular items on websites, highlighting areas where users expect clickable elements. Additionally, Crazy Egg's integration with Google Analytics enables users to gain a more complete picture of user behavior, further enhancing their understanding of website performance. With its comprehensive insights into user interactions and intuitive visualizations, Crazy Egg has proven to be an indispensable resource for businesses seeking to enhance conversions and improve overall website effectiveness.
Valuable Click Mapping Feature: Many users have found Crazy Egg's click mapping feature to be highly valuable, allowing them to see exactly where visitors are clicking on their website. This information has helped them identify popular links and buttons, as well as areas of the page that were mistakenly believed to be clickable. The insights gained from this feature have enabled users to make informed decisions about their website's layout and design.
Helpful Scroll Mapping Feature: Users have praised Crazy Egg's scroll mapping feature for providing insights into how far users are scrolling down the page. This information has been helpful in understanding user behavior and making informed decisions about page layout and content placement. By using this feature, users have been able to optimize their websites and improve user engagement.
Powerful Segmentation Capabilities: Crazy Egg's segmentation capabilities have received high praise from many users. Being able to differentiate click patterns based on visitor properties such as technology, new or returning visitors, and other factors has allowed users to gain deeper insights into user behavior and tailor their websites accordingly. These powerful segmentation capabilities have helped optimize websites for different segments of the audience.
Confusing Interface: Some users have found the interface of Crazy Egg to be confusing, particularly when dealing with a large number of snapshots. They have expressed that it takes time to locate specific snapshots among those that are running or stopped.
Limited Heatmap Visualizations: The limited availability of heatmap visualizations in Crazy Egg has been seen as a drawback by users. They feel that having more options for visualizing data would enhance their understanding and analysis capabilities.
Lack of Detailed Reporting: Users have mentioned that the reporting in Crazy Egg is not detailed enough, leaving them without sufficient information to make well-informed decisions. They feel that there is a need for more comprehensive reports to better analyze user behavior and optimize their websites accordingly.
Users of Crazy Egg commonly recommend trying Crazy Egg for valuable insights, especially for e-commerce websites. It is worth giving a try, particularly for novice analysts or medium businesses with a UX team. Crazy Egg is recommended for CTRs, scroll depth, and session replays. Users suggest utilizing Crazy Egg's features and webinars to avoid making assumptions about user behavior and get the most out of the tool.
Users also recommend using Crazy Egg alongside other tools like Google Analytics to gain additional insights and have a more comprehensive understanding of website performance. It is seen as a great tool for heatmaps, recordings, A/B testing, and analyzing clicks using the confetti feature of the heatmap.
Furthermore, users advise signing up for the free trial of Crazy Egg to test its capabilities before making any purchasing decisions. They suggest setting it up for important pages first to maximize its value. For those who can afford it, opting for the full plan provides advantages. However, users caution against being cautious of annual pricing and notifying any changes to the account admin. It is important to be careful with renewals and unsubscribing if not satisfied. Even on a small budget, Crazy Egg is still recommended as a tool for simple heatmaps.
Overall, users find value in trying Crazy Egg, particularly for e-commerce websites. Using it alongside other tools can provide more insights, and taking advantage of the trial version and pricing options available is advised.
Attribute Ratings
Reviews
(1-15 of 15)- Price is competitive
- A/B testing
- Session recording is not very reliable.
- Hard to target some of the features, too broad.
Great Tool for Growing Businesses
- Easy to use
- Simple implementation
- Reliable tracking
- Overly simple for technical users.
- Less advanced for enterprises.
- Lack of integrations with other analytics tools.
Cool tool in improving your User Experience
- heat maps
- recordings
- surveys
- page time loads
- price
- adding entire website to snapshots
Get Deep Insight into User Activity
- It provides a very visual representation of user behavior.
- It makes it very clear what elements of your content are getting the most interaction.
- It seems there could be a better, more efficient way to organize past snapshot data.
Great for qualitative data collection!
- Easy implementation on site.
- Easy to understand visual reporting.
- Easy (and fast) set up.
- Great UX and UI within the tool.
- I wish there was more customer support to lean on for test ideas and how to use the tool to our advantage. I'm sure there is a ton of value we haven't unlocked yet.
- Sometimes the test set up for different devices is a little clunky.
- On our sites, we have a ton of pop-ups. Despite checking off the "omit pop-ups" on the test set up, we still capture the pop up on the page's image which can cover up a ton of retail space to analyze.
Your best friend for optimizing your website!
- Heat mapping! Essential--you having a solid heat mapping software that shows where people are scrolling and what they are doing on your website is reason enough to get this software!
- Oh, you want more reasons? Well, what about A/B page testing...
- Still more? Okay, last one--recordings of actually sessions from visitors, so you can watch exactly what they are doing and see where they are getting hung up on your website or in some cases, things they are looking to click on that you didn't realize was important to end users!
- Ahh, I honestly can't think of anything. All the features work as you expect. If I had to be super picky, the recording videos could use some deeper filter options.
Crazy Egg is crazy easy
- Tracking page scroll, e.g. how far users are willing to scroll down the page.
- Click tracking with visual heat mapping of results, identifying the most clicked on aspects of a site.
- Mouse tracking, to determine which aspects users may be hovering over but not clicking, or aspects that users are having a hard time finding.
- The free version only allows you track a limited number of pages.
- Gathering statistical significance takes 30+ days, so to get actionable results you may have to run tracking software for multiple months.
- The data doesn't always contain context. While the data is quantitative, sometimes you have to makes assumptions about user intent.
- Does have the ability to slow down page load time, which is really only an issue if your site is already experiences page load speed issues.
Your A/B Testing Team Will Thank You
- Click Mapping - it is valuable to know where visitors are clicking and Crazy Egg does this.
- Scroll Mapping - I think this may actually be even more valuable. There's often a bias toward very long pages and being able to clearly show how this is damaging the ability to have a visitor receive the message has really helped our designers reorient expectations.
- Segmentation - In addition to mapping clicks, Crazy Egg does a good job of differentiating who has been clicking where based on technology, new/return visitors, and other visitor properties.
- Single Page Applications - if you have a single page application, it's difficult to get the click mapping to work for anything beyond the first view of that page. You need to be able to add very specific code, which detracts from the otherwise easy use of the tool.
- Exports - Exports take a really long time and are necessary as your ability to have teammates log in is extremely constrained by the pricing model.
- Responsive Pages - I recognize this is a big ask, but I'd like to be able to see how things are clicked when the page is in a different configuration. It's not served in the same manner on a phone as on a desktop, so seeing the snapshot reflect that configuration and the appropriate clicks would be great.
Big Value and Small Headaches!
- Shows hot spots of content
- Adds extra value to client's campaigns
- Provides data driven recommendations for CRO
- The export of the snapshot link is time sensitive and not that easy to present to clients
- I wish it could be integrated into other dashboards
- The plans are kind of expensive
Get Crazy Egg. Great price. Easy to Use. Convert More Customers
- Heat mapping
- Scroll mapping
- Mobile / Desktop comparisons
- Easy set up
- Storing older tests - You must download and store them.
- Allow easier upgrading to allow for more Snapshots
Crazy Egg- Understanding the user by their own eyes
- Heat-Mapping
- Confetti Tool
- Session replay
- Filters
Other TrustRadius reviews give excellent summaries of how it can be used as an analytics tool.
- Shows where people click
- For some reports, allows segmentation of visitors --- by browser, time of day, referrer, etc.
- Shows how far down people scroll
- Has numeric output (the List report) as well as a visual heat map
- In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
- I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
- Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
- Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.
- Visualize user experience
- Track user engagement
- Understand what features or designs are going "unseen"
- Multiple account management (e.g. for pro-users with hundreds of sites)
Give Crazy Egg a Try and You Won't Regret it
- Easy to create heat maps
- Reporting tool allows you to see different metrics
- Offers segmentation of visitors
- Users should be able to create custom segmentation
- Improve the number of visitors to be in the heat map
Crazy Egg is Crazy Good
- Creates beautiful, easy-to-share heatmaps.
- Easy setup with sensible defaults. Advanced targeting for power users.
- Implementation checker makes it easy to verify that you have it set up correctly.
- Scheduling lets you launch heatmaps immediately or at a later time.
- Sorting and batch processing of multiple heatmaps can be difficult.
- Doesn't show data for a few hours.
- Advanced targeting can be confusing.